48 Hour Approval Period
We at Archie's Guitars are very proud that you choose Archie's to purchase from - we at Archie's are also very proud to provide you with EXACTLY what is represented on our site so we have provided a 48 Hour Approval Period for you that begins the minute the merchandise is delivered at your door. If after 48 days you are not happy with the item, just contact us via phone (972-907-1553) or email (firstname.lastname@example.org) to arrange for a return authorization (RA#) and return shipping instructions. Any package sent back without prior authorization will be refused.
Returns must be shipped back to us within two days of the RA being issued. Items must come back to us undamaged and in the same condition they were shipped out. All manuals, paperwork, cables, tremolo arms, wrenches, etc... must be included or full credit will not be issued. Any items not conforming to this policy will be subject (at our discretion) to a restocking fee of 20% of the purchase price.
Refunds will be issued minus all related shipping expenses, if free shipping was initially given, the cost we incurred to get the item to you will be deducted from your refund. A 10% restock fee will also be deducted from your refund. Restock fees will be waived for full value exchanges. Here are exceptions to our return policy.
Custom orders of any kind are non returnable and non refundable. We often charge a deposit before we will place a custom or special order. All special order deposits are NON REFUNDABLE, no exceptions.
Do not accept your shipment if the package shows any signs of external damage. After the item is returned to us we will ship you a replacement. If you receive incorrect or defective merchandise, please call 972-907-1553 within 5 days for a return authorization number.